Aiea, HI ("Pearlridge")
Having something go wrong with my car is one of the most stressful things for me. All the anxiety about what is wrong, how much it will cost to fix, how long will I be without my ride, etc... With that said, I am very glad that there are honest businesses like Lex Brodie's on island! My first experience here, I was concerned about my brakes and had them take a look. They informed me that my brakes were still in good shape and could go a little longer before replacing. I was fully prepared to pay for a diagnostic fee, which I had been accustomed to whenever I took my car to the dealership, and there was no fee! More recently, the check engine light had gone on in my car a couple of days ago, as well as a blinking lightning bolt symbol which I had never even seen before. Good old google informed me that I probably shouldn't drive my car with these blinking warnings illuminated. I called to make an appointment at Lex Brodie's. My call got dropped during the process, and I figure i would just make the appointment online. To my surprise, the service person called me back, apologized for the dropped call and helped schedule my appointment. She was so helpful and I regret not remembering her name. Yesterday, drove the car over to Lex Brodie's and left the car for Steve and the staff to diagnose and problem solve. About an hour and a half after drop off, Steve called to say they recommend changing the battery and quoted the cost. Then, an hour after that, my car was ready. No other concerns were reported, and the cost for service was less than what I was quoted for the diagnostic! Please be sure to bring your car here for your service needs, if you are sick of getting the runaround from your current auto service shop or dealership. Ain't nobody got time for that!