Waipahu, HI
Extremely disappointed with their service after waiting six hours and leaving. I asked numerous times how much longer the wait would be after I made it to six hours. I didn't get another time estimate. The response sounded like appointments were the priority. I called ahead of time and was told it would be a three to four hour wait, which was reasonable after a three day weekend of rain. The same wait time was noted again when I arrived about 30 minutes later. It was never suggested to get an appointment to make sure I would get service. I was also told they called me because they couldn't figure out how to use the valet key. I never received a call, and I was five feet away in the waiting room. I was never asked or given any updates at any point while I waited. I stayed in the waiting room because I needed to make a decision on whether or not I needed to purchase a new tire. When I asked for my key to leave, it was only then that I was told they would look at the tire, but by that point, I didn't want to give the company any money. I don't plan on returning in the future after being a customer for over 20 years. I like supporting local businesses, but I need to look elsewhere for a company that's more dependable. Not looking to resolve anything with the company and leaving this review for others considering their service. It's hit or miss. Read the other low ratings.