Aiea, HI ("Pearlridge")
Long story short. 5/5 stars hands down the best experience I had in 5 years. The gentleman were professional, brief, and took their jobs seriously. The ladies did the same, with the addition of chatting with my girlfriend to make her feel comfortable while me and Eddie processed paperwork. Long story. Came in to figure out why my brakes weren't engaging. Came to find out it was my master cylinder that needed to be on order. Which was to be expected for my kind of car. Part came earlier than expected because the shipment was expedited for free. Sweet! Due to my procrastination and lack of care for my safety, I did not take care of this for months. But on occasion they would take time to call me, to ask if I was safe, and to see when I was available to take the care in to finish the job. What I appreciated was each time I was called, it wasn't.... "Hey, we need to schedule this now" it was more "How is everything going? Is your car okay?" I finally got it finished, and was done an hour earlier than expected. The check out was great. You get auto-enrolled in a points-benefit system. The staff in the front showed empathy and amazing service since the first day. They're always in a welcoming mood no matter what time of day. And they seem to always strive for an excellent service unlike other shops I've been to were they want to just get the job done and milk you out. TL;DR 5/5 stars, worth the "rail construction traffic" to get amazing service. Not going to any other shop for these types of services.