Fast friendly service

Good service 🤙

Outstanding service! I initially scheduled for a set of 4 new tire change. I was offered a no cost break inspection and wheel alignment check. Being offered these services was awesome. I am use to having maintenance and services needs completed at the dealership. Where they charge you just to breathe in the place. It was refreshing to be offered these important inspections and provided detailed feedback and explanation on how to remedy some issues found with my vehicle. Bye Bye Bye Stealerships! I am going to LexBrodies and I've referred my family too.

Took in for a TPMS replacement and reset snd tire rebalance and rotation. Technician did not reinstall all 4 air stem covers that were on the vehicle when I took it in. Put in 2 of the original, 1 that was a mismatch and missed the fourth one all together. Its the small things like this that make the difference in my opinion.

Outstanding service! I initially scheduled for a set of 4 new tire change. Junior was my service advisor. I was offered a no cost break inspection and wheel alignment check. Being offered these services was awesome. I am use to having maintenance and services needs completed at the dealership. Where they charge you just to breathe in the place. It was refreshing to be offered these important inspections and Junior provided detailed feedback and explanation on how to remedy some issues found with my vehicle. Bye Bye Bye Stealerships! I am going to LexBrodies and I've already referred my family too. The entire staff had a great positive knowledgeable vibe about them.

First review of 2020 and it's a five star because of their friendly and quick service. Last night, my signal came on that my left rear tire was low on air. My husband noticed after putting air that there was a screw in the middle of the tire. I'm thinking that I needed a brand new tire but he advised me to take my car to Lex Brodie's to patch it since the screw was in the middle and they can seal or patch it. Today is Saturday and my mornings are training at Mana Barbell BUT I'm a worrywart and overthinker, which means I was afraid of having a blow out on the freeway. So, I went to Lex Brodie's Waipahu (they open at 7am). They were able to take me in and I decided to wait in their waiting area. They were finished under an hour. They were able to rethread the tire from the inside. Now I can drive with ease until it's time for me to buy new tires. Overall: Service: friendly, professional Waiting area: clean, they have a charging station, massage chairs and TV Price: reasonable! Check out their deals too! Recommend: HIGHLY

Previous experiences with Lex Brodie have been very good, so perhaps today was an anomaly, however, I am concerned that their previous level of customer service is not continuing. I had an 8:30 a.m. appointment to install two new tires and to check the alignment. I was told it should take approximately 1 1/2 hours to 2 hours to complete. The check-in worker Tiana was very professional and efficient. After waiting 4 hours with no word I called to inquire about the status. I was told that it would be about 2 hours longer until finished! No one contacted me to let me know that there was a delay and no apology was offered. I was finally informed via text and a voice mail message that the car was ready at 2:15, 5 hours and 45 minutes after dropping off the car (more than 4 hours more than estimated). I went to pick up the car and although the worker was pleasant, she did not say anything about the delay, made no acknowledgement or apology. I commented about the delay and asked what happened and she informed me that they were short-handed. My car did not require any unforeseen work to account for the delay. Still, no apology or acknowledgement that this delay and lack of communication was unacceptable. I suggested that in the future they inform customers if their time estimates are not anywhere in the ballpark so that customers can make arrangements or figure out how to better utilize the time. Finally, she apologized and indicated everyone's work had been delayed that day. It would have meant a lot if someone had just been honest, upfront and informed me that I actually had 3 hours and 45 more minutes so that I could have done something useful with my time. The actual product, the new tires, are excellent and I am pleased with them and they appear to be installed correctly. However, the poor communication and outrageously long wait is very troubling and not what I expect from Lex Brodies.

Outstanding service! I initially scheduled for a set of 4 new tire change. Junior was my service advisor. I was offered a no cost break inspection and wheel alignment check. Being offered these services was awesome. I am use to having maintenance and services needs completed at the dealership. Where they charge you just to breathe in the place. It was refreshing to be offered these important inspections and Junior provided detailed feedback and explanation on how to remedy some issues found with my vehicle. Bye Bye Bye Stealerships! I am going to LexBrodies and I've already referred my family too. The entire staff had a great positive knowledgeable vibe about them.

Excellent, affordable, fast, wouldn't go anywhere else.

I came to Lex Brodie's for new tires because they consistently provide outstanding customer service. Customer service goes a long way. Mandy is awesome, she's the reason I come back. This is the second time in a year I have been towed here and they have taken car of me both times. I highly recommend Lex Brodie's!