Aiea, HI ("Pearlridge")
This is a updated review from my previous posting- After I wrote my review, the store manager Lilo contacted me the next day. He apologized for what took place and accepted responsibility for his employees failure to fix the issues with my brakes. He asked me to bring my vehicle back and he would put me in a rental until my car was fixed correctly. Lilo and his staff were extremely professional and apologized several times for the mix-up the previous day. I dropped the car off at 10 am and it was ready by 2 pm. Lilo went above and beyond what was required of him to provide customer satisfaction and restore my faith in Lex Brodie's customer service. I am extremely happy with the work they did, as my brakes no longer squeak. Again, Lilo, I can't thank you enough for your handling of my issues and the generous compensations you provided to me for the inconvenience. You don't see this type of customer service in a lot of automotive shops these days, however, Lex Brodies truly stood behind there 100% customer satisfaction motto. If you ever go to this location and have a issue, speak with Lilo and I have no doubt that your concern will be promptly handled. My trust in this store has been restored and I surely will return in the future for my mechanical needs. Mahalo again!!!!