Encountered poor service in 2 respects: (1) for some unknown reason, all 4 tires were over-inflated, resulting in a rougher ride (at best) and possible shorter tire life (at worst); (2) a part replacement was made without my prior consent (no one contacted me).

After standing in line for about 2 minutes, Vachelle acknowledged me & checked me in for my appointment shortly thereafter. My wait time was within the 2 hours listed for an oil change/tire rotation. This is my 2nd oil change here, having previously gone to my dealership. During this visit, Vachelle came to the waiting room & showed me the battery-test result, which stated a battery replacement is "highly recommended." I was given the option of having it done or scheduling. However, my car is only 24 months old, so thankfully, it occurred to me that my battery might still be under warranty. I told Vachelle that I wanted to do some research before proceeding with a battery change. A few minutes later, I called Subaru & learned that indeed, my battery is under warranty. That saved me the estimated $129 + $28 for installation/corrosion treatment if I'd had it replaced at Lex Brodie's. I appreciate that Vachelle did not pressure me in any way to make a sale. That goes a long way. I do, though, wish that Lex Brodie's, as an expert in the auto industry, would've advised me to first check with my dealership to ask about my battery warranty since my car is only 2 years old. While not required, it would show that the customer's best interest definitely comes first -- before making about $150 for something that the dealership does for free under warranty. As far as everything that is required in customer service, & technically required for an oil change & tire rotation, it was satisfactory. Thank you.

Always have relied on Lex Brodie for Tires..but, when I brought my Mini Cooper in for rotation and balance..well, now won't go back..Beware, they do not know how to reset your tire diagnostic and thusly, the tire light for flat tire pressure came on and remained on..I went back twice for them to check it out. One of the tire guys asked me "What kind of car is this?" Well, a mini cooper BMW, I answered..He took some little hand held devise..told me I needed NEW Sensors on all tires..Well, that couldn't be..so, I took it to my BMW mini dealer..The service guy, just pushed the reset light button to reread itself..and thusly, I DO NOT NEED this expensive service that LEX BRODIE missed, because their service guys do not know how to work on these foreign cars well..AT least train them in resetting the car lights..I told them I had the manual..did they look at it..NO.. well, sorry..poor rating..I rather go back to BMW dealers for any car issues..or people that work on foreign cars.. I would of spent $1000.00 I didn't have to spend.. OUCH..Beware..

I had a screw on tire2 inches from edge . they pushed a tire on me saying screw was too close to wall . I had it repaired . it was not . they changed out my sensor stem , wich is causing problems with my system reading . car was returned with spare just thrown in back , I asked to be put in its place underneath . worker put it in upside-down wich left it dangling .

I like going to the Kalihi Lex Brodies cause it's convenient for me, staff is friendly, and prices are reasonable. I can make an appointment online, drop off my car in the morning, walk to work, and pick it up after work. To Lex Brodies Kalihi, "Thank you... very much" You guys are AWESOME!!!

Excellent service in terms of greeting, attentiveness, and explanation of service, All staff are trained well for on their customer service to assist as I was asked by a number of staff if help was needed,

Excellent customer service.

Satisfy

Great service

Came it for slow leak in tire. Employees were friendly and helpful, and repaired my leak fast. Great price.