Waipahu, HI
I wanted to update a review I posted on 5/6/18. The review wasn't great, but Lex Brodie's earned 5 stars in the end. This is why I was unhappy: When I arrived to pick up my truck, my final bill was several hundred dollars higher than what I was quoted. After reviewing the invoice later that day, I discovered that I was double charged for two separate parts; this explained the overcharge. I contacted Lex Brodie's immediately and reviewed the invoice with them. Zach apologized for the mistake and asked me to come is so he can reverse the charges. He even helped me out with some of the labor costs, for my trouble. The apology was sincere and the help with the labor costs was greatly appreciated; that showed a lot of integrity. I was already pleased that Lex Brodie's worked on my truck w/o an appointment , and now that I know they really care about their customers, I'll be taking all of my vehicles there in the future.