Honolulu, HI
The time to wait for our car to be serviced is ridiculously long. I brought my car to have the tires rotated and balanced. Your website states that the wait will be one hour. When I dropped my car off, I was told that it would take two hours. About three hours later, I looked for my car and noted that it was in the area where the"completed" serviced cars are parked. Outside of that, I think the customer service provided by your staff is outstanding.