Kaneohe, HI
Same old, same old. About 4 years ago I went in for rotation and alignment. Had a 2 PM "appointment", so I read a book in waiting room for an hour, only to come out and find that they hadn't even started on the car! Despite my better judgment and not wanting to pay BMW Honolulu's exorbitant prices [I have a Z4], I went back today as I needed new tires. Again had an "appointment" for 10:30 and had been assured tires were in stock. Car AGAIN did not even get on rack until over an hour...and then they put down wrong item # so had to wait while a guy did a supply run to HNL. Over 4 hours for what should've been 1.5 hrs. The manager did knock off some $$ but I'll never get that time back and at 67 I'm keenly aware of wasted time. Don't believe them if they offer you an "appointment."