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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Waipahu, HI

98141 Since the air conditioner in my 1990 Oldsmobile was repaired, it has worked very well. I believe Nestor did an excellent job. In addition, at that time when office receptionist Leimomi came out I mentioned that I was puzzled by the noise at the back of my car. After hearing it, she was able to determine it was from the (now) faulty motor that raises and lowers the radio antenna. I was then able to get it fixed.

5
Honolulu, HI

Great customer service, repeat customer, mahalo nui.

5
Waipahu, HI

First time doing business, but I will be back to do business again! Such professionalism at all levels of customer service. jim little

5
Aiea, HI ("Pearlridge")

Very good service and accommodating staff

5
Honolulu, HI

I have been thoroughly impressed with your service over the years. Much appreciated. Thank you.

5
Honolulu, HI

Maile was very professional, courteous and very detailed in addressing my flat tire. She patiently explained the several options I had in response to my flat tire. Because I had had to drive perhaps about a mile on the freeway to get to the off ramp, the sidewall of the tire was damaged. So along with the bolt, the diameter being thicker than a pencil, I had to purchase a new tire. Maile measured the useful life of the tire and explained I have at the most about 12-18 mos left. She also noticed uneven wear of all tires, likely due to an alignment issue. I was given several options for tires with the most economical up to the most expensive. In the end, I opted for the mid level tire along with front end alignment. Several hours later, I received a call notifying me of completion. Arrived onsite, met with Maile and she went over all the details including how much the alignment needed to be corrected. She brought me to my truck, removed all the necessary reference notes and mats. And most of all, she "thanked me....very much for doing business with Lex Brodie!

4.5
Waipahu, HI

Good Service! Great work!

5
Honolulu, HI

I had a problems with my tires, the dealer and the factory were both giving me the run around. Okay, chunks of rubber were coming out of my tires, 18,000 miles on a 3 three old car. The dealer sells you the car and when it's time for service, the great run around. At that point, I just wanted new tires so I could feel safe. My colleagues were all telling me to go to Sam's Cub or Costco. I called and called, no response. Forget it. I grew up in Hawaii aware of Lex Brodie but never patronized this business. Yesterday afternoon, I decided to call the Kalihi office, Zach was very understanding and POLITE. He was very aware of my concerns and answered all of my questions. Because of his professionalism and attitude, I actually bought four (4) new tires plus services over the phone. Went there this morning, dropped off the car and Zach called me by about three (3) hours later that my car was ready. Excellent service. My 5 star rating is based on Zach's customer service, I would give him a 10 if there were 10 stars available.

5
Honolulu, HI

While traveling westbound on the H1 freeway past Sear Disribution Center, I noticed my TPMS indicator lit. I took the Waipahu cutoff and investigated and discovered a bolt with a diameter thicker than a pencil Next day, I headed to Lex Brodies in Honolulu and met with Maile who was very professional, courteous and very detailed in addressing my flat tire. She patiently explained the several options I had in response to my flat tire. Because I had had to drive perhaps about a mile on the freeway to get to the off ramp, the sidewall of the tire was also damaged. So it was diagnosed that I would need to purchase a new tire. Maile measured the useful life of the remaining tires and explained I have at the most about 12-18 mos left. She also noticed uneven wear of all tires, likely due to an alignment issue. I was given several options for tires with the most economical up to the most expensive. What I really liked was how Maile patiently answered all of my questions and addressed some of the issues that I was not aware of such as the possibility of a failed safety check with the current condition of my original tires. She gathered more information such as how far my commute to work is, how long I plan to keep my vehicle and the current sales they were offering. With information in hand, she offered her recommendations without "breaking the bank". In the end, I opted for the mid level tire along with front end alignment. Several hours later, I received a call notifying me of completion. Arrived onsite, met with Maile and she went over all the details including how much the alignment was corrected. She brought me to my truck, removed all the necessary reference notes and mats. And most of all, she "thanked me....very much for doing business with Lex Brodie! Maile, good job, great customer service, keep up the good work!

1
Honolulu, HI

I scheduled an appointment on Monday 8/21/2017 at 11:00 am for a routine safety check. I decided to try Lex Brodie's albeit I've always had my safety checks done by Punahou Repair Shop for years. My car info and service request was entered on their computer by 11:15 am and I inquired of the female employee approximately how long it would take. She replied, "within an hour from now". I told her I'll wait in the customer lounge and she acknowledged that. An hour and 45 minutes past and I was never called upon while waiting in the customer lounge. In fact, I only saw the female employee come into the lounge twice. She called out certain customer names only once, waited only about 10 seconds for a response and just walked out. Never hearing my name, I went outside to check on my car. I approached the same female employee when I checked in and inquired why it's taking so long to get a safety check (already I was pissed off waiting for that long). She checked on the status of my car and inquired of a male employee passing by about my car. I heard him say, "it's finished". I asked the female employee why did anyone notify me when I was in the customer lounge and she replied, "your car was just finished just now". It was 12:50 pm. I paid for everything and left Lex Brodie's at 1:05 pm. When I got back to my office in downtown, my answering machine red light was blinking. I monitored the message and it was from Lex Brodie's notifying me that my car was ready to pick up. My answering machine play back of the date and time of that message, " received, Monday August 21, 2017 at 12:08 pm". So my car was finished within an hour but why leave a message on my office answering machine when I told the female employee I'll be waiting in the customer lounge. I almost missed an important and lucrative business meeting because of Lex Brodie's screw-up. My advice......try Punahou Repair Shop at the corner of Punahou and King Street to get a safety check. Average time Punahou Repair Shop did my safety check each year.......15 minutes.

4.6 STAR AVERAGEVIEW REVIEWS
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Yelp review: Fast same day installation. Tires were in stock unlike the big box stores where tires had to be shipped in. I either had to wait for the shipment to arrive or wait a week for an installation date (two different stores). Tires were balanced and installed faster than the two hour wait anticipated. So you pay a little more for the tires, you don't have to wait for the shipment to arrive (longer than the promised wait time) or waiting for an open installation date.
3/14/2024
Michael N.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
Yelp Review: My tire went flat and I wondered how Lex Brodies would handle it. Let me say the schedule an online appointment was easy and timely. I arrived on time and was out of there in 30 minutes. That is customer service! Thanks!
3/13/2024
Mike D.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
11/14/2023
Richard A.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5
Google Review: Recently walked-in to Lex Brodies for a slow leak on one of my tires. The staff was friendly enough but extremely efficient. The price quote was accurate and reasonable. Big thing to know is that they service Teslas for a much more reasonable cost, something like 2-3 times cheaper than getting checked at the service center. Recommend for convenience, reasonable pricing and speed of service.
3/18/2024
Martin H.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.