Honolulu, HI
Scheduled online appointment for a safety check with ease - great feature! Got to 8 am appointment about 5 to 10 minutes early and checked in with gal (sorry didn't get her name). She asked if my address was current and it wasn't so she updated it. Fast and friendly check-in. She asked if I would be waiting and said to go to the wait room. About 30 minutes later, safety check done, paid and on my way. Wait room is clean with entertainment (TV, magazines, WIFI), and refreshments, all very nice touches. One thing that you might consider incorporating to go above expectations is to determine at time of other services (tires, batteries, brakes, etc.) if the customer's safety check is still valid. Mine expired 01/2017 and I serviced my car 03/2017 and had I known my safety check expired, I would have added that to the service. I should have known but I'm sure there are other customers that would like to know at the time of service to avoid a 2nd trip. Thanks, Ken