Aiea, HI ("Pearlridge")
Things started off well. Made my appointment online for a wheel alignment. Lots of text reminders of my appointment to make sure that I didn't forget. People were pleasant when checking in and I was asked if I was coming back or planned to wait. My mistake was that I said that I would wait. The waiting area is pretty sad. Rundown, no coffee and only vending machines selling drinks and snacks. It did have a tv, but that was it. The strong smell of rubber tires permeates everything as the only displays that they have in the store are, tires. After waiting two hours, I needed to get something to eat and it was then that I noticed that my car still wasn't even in the service bay yet. I thought about pulling my car and going somewhere else, but I had invested that much time and wanted it finished. In all, 3.5 hours to get my tires rotated and wheels aligned. That is unacceptable. They weren't super busy, so someone could have told me that things were backed up, but no communication whatsoever. I will think twice before going back to Lex Brodie's.