“WE’RE LIKE YOUR FAMILY DOCTOR FOR YOUR VEHICLE."

Honolulu, HI(808) 369-9516
Aiea, HI ("Pearlridge")(808) 369-9551
Waipahu, HI(808) 369-9554
Kaneohe, HI(808) 369-9560

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"Thank You... Very Much!"

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

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1
Honolulu, HI

Made an appt. a month ago for oil change, tire rotation, safety check and got two confirmations about our appt. When hubby went in today for 9 am appt., no record of our appt. but after checking our past servicing, they logged him in. After two hours I get a text saying the vehicle has been checked in so I expected it to be done in 30-45 minutes. I replied back that hubby was there waiting and to text me when the job was done so I could call him. No word @ 1:30 pm so I call & the car still wasn't done although it was promised at 1:00 pm. When hubby checked with the mechanic, he said the cashier told him it was a drop off. At 3:15 pm I get both a call & text that it's ready when he's sitting right there in the lounge. I told the gal he's been waiting there since 9 am. This is ridiculous! The whole day was wasted waiting around. We will definitely NOT be coming back and taking our business somewhere with better customer service .

Aloha Ms Toma and thank you very much for sharing this very unfortunate feedback! I found your invoice #1405218 We agree! 7 hours to wait for these services is unexceptable! Even with the scheduled 1pm pick up time (that was set when the appointment was made, is longer then most customers wanna wait). Our goal is ASAP, but we ask customers to plan for possible the “work case scenario” completion time I found/ see the appointment was made 12/22/2022 at 10:18 pm for the 9am arrival “waiting” and the “1 pm” pick up time. ( I found by logging into the appointment tools actual webpage). That appointment tool transfers the appointments to our POS system appointment log (which failed to happen for your visit, which is why our team didn’t see it. We will be educating them on how I was able to find the appointment.) We are looking into why that happened! Please accept our sincerest our policies! We would also like to refund you for the $116.89 you folks paid for the service today. Please email me at [email protected] and confirm the best mailing address and whose name I should make the check to. Thank you very much again for your feedback and amazing patience with todays visit. Sincerely, Scott D Williams 35+ Years Team Member PS - can you confirm if we offered a $20 ride credit for Uber or Taxi ride Credit since you folks had a long wait. (And if not, would that have been something you folks would have taken advantage of? If it was 1pm or sooner completion time).

- Honolulu, HI
5
Waipahu, HI

fast and friendly service

5
Honolulu, HI

Made appointment. Car checked in on time. Was called when car was ready for pick up.

5
Honolulu, HI

Friendly

5
Aiea, HI ("Pearlridge")

Mahalo to Leimomi B. for your kind customer service on the phone and in person when I had a flat tire repair last week! Your awesome customer service made the day more cheerful! Enjoy your free lunch!!

1
Honolulu, HI

If you are on tight schedule this place is not right for you.workers take their times but cannot help they get pay base hourly. Waited almost 4 hrs for my appointment for oil change and car still hasn’t work on it yet. I have to ask for my car back then they tell me to wait another 30 minutes so they will get my car done. So it mean they can do it in 30 minutes but they don’t want to. They are busy with the big $$$ job. Hard to find good businesses in the island. This place only good if you have all day of waiting.

Aloha “Hi” and thank you very much for your feedback. May we ask for some more details so we can look into for you? Please email your invoice number to [email protected] Did you call for your appointment? Or did you use our online appointment tool to set? On our online appointment tool we highlight our “Core Services” (tires, tire emergencies, batteries, safety checks, suspension, alignments, brakes)… Then we share / show our “Add On” services (oil changes, AC, engine dio, ext) that our customers asked us to add… so we did! (And we are happy to do so!) Since we pretty much always have full racks (as we spread out appointments and work in drop off and walk in services) we have a “Next Rack Up” appointment process. Typically, when customers show up, for their oil change appointments our racks are full. Thus, we set the Next Rack Up for “Waiting”Appointment process /goal. But, there can be issues and delays that can arise (such as wipers needed, frozen drain plugs, time consuming light bulbs to replace, ect.) thus we ask our customers to schedule up to 2 1/2 hours to complete thier oil change, but our goal is ASAP!!! When that time is missed, our team member should have kept you informed and provided a minimum $20 discount from our Completion Time Promise (if we missed a waiting appointment completion time by 2 1/2 hours, it should have been $40). If your appointment was a “Drop off” appointment, we ask our customers to plan for up to 4 hours to complete (with the goal ASAp!!) Please share your invoice number, name the appointment was under, if you had a waiting appointment and we’ll look into ASAP!! (If you had a waiting appointment, please also share your mailing address for the Completion Time Promise). Please accept our apologies for this frustratingly long visit. Sincerely, Scott D Williams 35+ Lex Brodie’s Team Member

- Honolulu, HI
5
Honolulu, HI

Finding a reliable place to get your car serviced can be challenging. I’m so glad my friend told me about Lex Brodie’s. They are great. Very professional, reasonable prices, and they are excellent at communicating exactly how long and how much everything will be.

1
Honolulu, HI

I don't like leaving bad reviews but my recent visit left me disappointed. I've been with Lex Brodie for a long time, usually trusting my car tires care and recently, car maintenance to you guys. I figured adding auto repair so Lex Brodie will be my one shop stop. I had a car starter problem, bought the car in the same day and left overnight which I appreciate. The next day I received a call saying my starter was fine and there is no issue. I specially asked to check again because I had to whack the starter to start my car before coming in the shop. The technician said it all working good and I can take the car home. When we got the car home, we tried starting the car and it won't turn on. So I took the car to another mechanic and they said it was the starter after all. They changed it and the car started without issue. I'll continue using Lex Brodie for my tires care and car maintenance but I'll probably go somewhere else for auto repair.

5
Honolulu, HI

Service was done to my complete satisfaction. I would have wanted to be told that I needed the additional services that could have been completely during this visit.

5
Honolulu, HI

The best safety inspection on the island. I also showed up early and they took me right away. In and out in 15 minutes! This is why I schedule my appointment and keep going back.

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4.6 STAR AVERAGEVIEW REVIEWS
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Yelp Review: The place is a "WELL OILED MACHINE" so efficient and helpful. I can't say enough about this place. Yes, it cost a little more than Costco but worth every penny! I went from a nightmare at Costco tire center to a little slice of heaven at Lex Brody!
5/13/2024
Laura W
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
Yelp Review: Lex Brodie's is the most reliable car service center I have ever worked with. Too often you hear of how some repair shops have shady practices but not Lex Brodie's. They will provide you either a picture or video of what the mechanics see. They will also list the urgency of repair and what to look for. I highly recommend Lex Brodie's they are the best! Mahalo to the entire staff. Or as Lex would say, "Thank you very much!".
5/14/2024
Mamo Y.
5
Yelp Review: My tire went flat and I wondered how Lex Brodies would handle it. Let me say the schedule an online appointment was easy and timely. I arrived on time and was out of there in 30 minutes. That is customer service! Thanks!
3/13/2024
Mike D.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
Google Review: Easy 5 star. I called on a Wednesday afternoon to tell them that my truck had symptoms of overheating. I took my truck in late that afternoon and left it overnight. They ran a cooling system check on Thursday morning and found out that my truck needed a new radiator. Thank you, very much!
4/5/2024
Darryl G.
5
Yelp Review: I had all 4 tires replaced and front end aligned. Very convenient to make my appointment online and work was started exactly on time. Personnel were very pleasant to talk to and everything was done right. Glad to see that the Lex Brodie's of old still lives on providing great service with reasonable prices.
5/6/2024
Roy K.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Google Review: The best customer service I've experienced in the auto industry! I called Saturday regarding a noise on my Tacoma and they fixed my truck in less than two hours. The previous auto shops didn't have availability and also were closed weekends. Lex Brodie's prices were amazing too!
5/19/2024
Christopher G.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Google Review: The staff was friendly enough but extremely efficient. The price quote was accurate and reasonable. Big thing to know is that they service Teslas for a much more reasonable cost, something like 2-3 times cheaper than getting checked at the service center. Recommend for convenience, reasonable pricing and speed of service.
3/18/2024
Martin H.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Google Review: I would like to give a shout out to the Lex Brodie Team in Waipahu who were professional and informative every step of the way when purchasing my tire. I hit a pothole on H-1 and it destroyed my tire! Tesla said it would take 3 weeks to get the tire in, Lex Brodie had it in 1 week. A special thank you to JR! You guys ROCK!
4/26/2024
Sandra W.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Google Review: I am so glad I decided to come here for a second opinion on a repair my car needed. While it still needed the repair, the cost was significantly lower than what I had been quoted elsewhere, it was done much sooner than expected, and I was given a free loaner car. The staff were all very friendly from beginning to end. I’ve already recommended this place to other people.
5/3/2024
Stephanie W.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
11/14/2023
Richard A.
5
Yelp review: Fast same day installation. Tires were in stock unlike the big box stores where tires had to be shipped in. I either had to wait for the shipment to arrive or wait a week for an installation date (two different stores). Tires were balanced and installed faster than the two hour wait anticipated. So you pay a little more for the tires, you don't have to wait for the shipment to arrive (longer than the promised wait time) or waiting for an open installation date.
3/14/2024
Michael N.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Yelp Review: Great service. Took me on short notice and even shipped the tires I needed from their warehouse. No wonder Lex Brodie's continues to operate successfully.
5/2/2024
Craig S.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.