Honolulu, HI
To the best of my knowledge, the repair was done correctly. My issue is that I made an appointment for 2 PM as I had to wait for my car. Generally, in all kinds of appointments, I expect 20 to 30 minute leeway on either side. But my car was not addressed for an hour and 40 minutes, and then it was about a 30 minute repair. I consider this inconsiderate and definitely not good service. As I was waiting, I looked around on all the service standards and comments that Lex Brodie’s puts up things like the bathroom will always be clean, yet there was no soap in the men’s bathroom. Like free Kona coffee, and there was no Kona coffee . Minor items as I don’t drink coffee but if you’re going to publicize it everywhere under the hitting of importance of customer satisfaction, you should try to live up to it. My dealership had recommended I go somewhere else but because of past dealings with lLex Brodie’s, I went there. I don’t know if I would go back again .