Honolulu, HI
Hit a couple potholes and the steering wheel was starting to pull to the left. Preferred to get it fixed as soon as possible since the tires a new and don't want them to wear funny. Called around to a few shops to see availability and pricing. Lex Brodie had same week availability and booking the appointment was pretty easy. Logged on to their website and there were even coupons :). I booked it for the next day and took my skateboard so I could go to work when I dropped the car off. Being it as my first time at LB, I was a little confused where to check-in, so I took the picture posted with the big white WELCOME sign in the middle of the crowded parking lot. I was immediately greeted by a friendly employee that told me where I should be waiting. Shortly thereafter I was called over by a gentle giant at the computers in the cubbies to the left of welcome sign. My appointment was confirmed and they gave me an estimate of how long it would take. I handed the keys over and went to work. Not longer after getting back to work they called to let me know my car was finished earlier than I expected. I picked up the car around lunch time, the steering wheel was straight and the car drove noticeably smoother without any sideways pulling. Customer service was great and car works like it should. Overall a great experience.