Kaneohe, HI
Had a safety check appointment today 3/8, showed up a few minutes early for my timeslot and was told that the statewide safety check system had been down since Saturday 3/6. Not only was I not notified that they couldn't accommodate my appointment (even though they knew for TWO FREAKING DAYS), I was texted an appointment reminder yesterday as well as one hour before my appointment today. When I asked why I wasn't given a call to be notified of my appointment being cancelled, their response was that I was right and I should've been notified. They had to have been turning away at least a dozen customers with appointments, which should've made them realized that they should let people know, but didn't. And worst of all I had to take time off from work to make this appointment. Update: looks like Scott w was able to reply with information I already knew. Thanks a lot! So because you expected the system to come back online "ASAP" (when it's been down for longer than a day... how you figure that?!) is a good enough excuse for not even giving me a heads up or courtesy call?