Always top notch service from a professional staff!

When I first came in...the atmosphere was a little hostile like some of them were mad at a customer and talking about him as he was waiting outside. Then was complaining about the truck that was outside...I listened for a while until I said it was my ride. The guy rolled his eyes when I told him I was blocked in and couldn't leave and he looked so annoyed he had to move the car so I could leave. 4 stars because it was cheaper than another place I was about to go and the girl there that helped me was nice to me.

Made an appointment to bring in my 20-year old Lexus because of a power brake problem. As I suspected, the power brake booster was leaking. However, what I was not aware of was the brake booster leak could be related to a bad master cylinder. Expensive fix if both the booster and the master cylinder needed to be replaced. Once they investigated further, the master cylinder was fine. Just replaced the brake booster. Saved me about $400. Everything working.

Great experience! Customer service was excellent everyone was very friendly, knowledgeable and professional. My vehicle was completed ahead of the scheduled time indicated when checking in. Will be recommending to family and friends. Mahalo!

Made an appointment online for 10a to get safety check and oil change. Arrived a half hour early, then walked to the mall as I expected to have 4 hours to kill. Imagine my shock when I got a call at 1110a...wow! The crew worked fast! Thank You Very Much!

Fast efficient service with social distancing & sanitation practices observed.

Excellent, efficient service at a good price.

My company's catering van had a nail in the left rear tire 2 weeks ago and it was fixed at another location. I took the van in to the Kaneohe location and made an appointment for 2:30 on a Friday afternoon. It was already approximately 4:00 PM and I was in the waiting room. I could see my van and the team at Lex Brodie's Kaneohe working on the tire in question. It took some time but eventually I saw a number of employees working on the tire and after 2 hours the fix was done. Because the original tire fix was made at another Lex Brodie's there was no charge. What did take some time was the explanation. I believe his name is Ben but he took the time to explain to me what had happened. Basically the repair that was made 2 weeks ago failed. I was driving on a ticking time bomb. He took the time to explain how the damage is real close to being time to replace my tire. He mentioned how the the area where the repair was made before may not have been prepped right. Regardless, they were able to fix the repair again and explain to me everything. This is late on a Friday afternoon and in the middle of a pandemic. The time that Ben took to explain everything and not charge me for their time is why I will bring my work vehicles and personal vehicles back to Lex Brodie. As a local company the positive reputation that they have is well deserved. The service I got on Friday afternoon was A LOT more than I expected. Other auto shops may just disregard or tell me to buy a new tire. Nope, Lex Brodie's Kaneohe will take the time to explain it all. Thanks Kaneohe Lex Brodie's. I will definitively be back.

I set an appointment on Tuesday morning for an appointment on Wednesday. I was allowed to set an appointment at 9:00 am but when I dropped off my car, I was informed that the tires I ordered were not yet delivered to the Kaneohe shop. If the tires were not expected to be at the shop at the time of my appointment, I shouldn't have been allowed to make my appointment before then. I was informed that my car may not be ready until the afternoon. However, I did not receive a call from the shop until 4:25 pm. If customer service is a priority, I should be informed when the tires were expected to be delivered or at least when they were delivered and when I could expect my car to be finished. Just one phone call would have been sufficient for me.