Nice staff. Really great

Walked in for a safety inspection, needed to run back to base for some paperwork. The ladies at the front desk set an appointment for me to help save me some time and skip the walk in line. They got me squared away on my schedule. I've definitely found my auto shop here on the island.

I bought one tire to replace one that was damaged and told them to install it on the right front, the location that wears the fastest on a front wheel drive. I also asked to have the tires balanced and the one with the most tread rotated to the left front. Contrary to my instructions and everything I've ever heard in 37 years of driving, they said new tires should be placed on the rear of a front wheel drive and put the new tire and existing tire with the most tread on the rear. When I told them to rotate them the way I told them to. They refused. The manager, who hid in the office rather than do his job and deal with a dissatisfied customer, relayed a message via an employee that the new tires had to go on the rear due to "tire law." (If anyone at Lex Brodie's responds to this, please state the code section of the law to which you were referring.) There is also a $35 charge on my bill for resetting the tire pressure monitoring system. The technician's hand written instructions on my work order said, correctly, "drive to reset TPMS." The TPMS on a Honda resets itself. They charged me $35 to do literally nothing. Since Lex Brodie's has failed to return my e-mail, I'm pursuing a criminal fraud complaint over that charge. After being ripped off for an extra $35 for doing noting, I had to rotate four tires manually since they failed to follow my instructions and put the newer tires on the front. That will be a civil matter I will pursue in small claims court.

Bought the Michelle’s defenders got great deal. Awesome service. You have a life long customer.

All the girls especially Chelsie is so helpful and very accommodating especially with all the nails that seem to find my way their way to my tires. I can drop it off, work out and pick it up right after. It's really great to bring my car to familiar faces, easy chats and it's really important that they know the histories of of cars. I wouldn't go anywhere else!

Walked In for wheel alignment service. Staffs are very helpful and accommodating. Finished my car within promised time. Thank you!

The team here is the most synchronized team I have seen in any store out there. They have it from manger to tech. I came in expecting to wait a couple hours for a safety check but was out in 20? I sat down in the message chair and didn't even finish my whole massage....you could see how the employees greeted customers to handling questions and management input. What a great experience. That's what I think any owner would want. Customer satisfaction and return business. I'll keep coming back for all my automotive needs because my experience did matter to all the employees. Thanks.

Why is it alignment mechanic (not radiator specialist) recommends an expensive job without consulting the specialized employee-would have cost over $500+ AARG

Friendly and accommodating as I was a walk-in for an alignment. Finished the job ahead of estimate. For these reasons I’m always a return customer.

Made an appointment a couple of days ago to get two new tires installed. The appointment was for 1:30, I was here at 1:15, it is now 3:30. I have witnessed other people get here after me and they are gone now. I will not return. Very bad service. I originally gave a 1 star review but would like to update it to 5 stars, I would not have gone back but they were the only ones with tires to fit my truck...long story short.. they were great