Waipahu, HI
Called in the morning, spoke with Leimomi, inquiring about the possible cost of getting my brakes done. She let me know what would be included in the cost and it would be at no cost to do a brake eval on my truck first. She said to bring it in now and they will take a look at it. I brought it in a couple hours later probably right before 12 noon and spoke with Leimomi yet again, which is awesome considering I don't have to repeat myself all over again to a different person. She had me down for a brake eval and safety check. Left the truck there and an hour later I get a call as to how much the brakes would cost including the safety check and a third brake light bulb that was out. What I appreciated most from them which is very rare now days is that when Leimomi called she said I have the OPTION to either resurface the rotors or to replace the rotors and just explained the difference between the 2. She didn't try to inflate the idea that I have to do this or that because when at my last check up on my truck, which is still fairly new, the dealership told me that they recommended a brake flush which would've cost just as much as the actual brakes servicing altogether. I was mind blown by that. Anyway, then 2 hours later I get a call that my truck is ready to be picked up. If that's not quality service...I don't know what is. Aside from the staff, especially Leimomi, being as efficient and courteous as they were, and the more than reasonable price for the cost of getting my brakes done, to include the safety check and the replacement of the light bulb, the experience that I had with Lex Brodie's was the best, fastest, most convenient, and overall pleasantly refreshing experience I've ever had by far. Mind you, they had a full lot when we first pulled in so that was awesome. On top of that, the lady that cashed us out granted us a military discount just by looking at our military I.D. when they asked to check my I.D. for the credit card transaction...I didn't even have to ask for the discount...I didn't even know they honored it. Best part about it though is the lifetime warranty package that they offer on the brakes service. I've never heard of that until going to Lex Brodie's. Five-star review without question.