Waipahu, HI
Incomplete job. No communication at all. I never leave negative reviews, but I was pretty disappointed with my first experience here especially considering I came here solely on the great google reviews. I made a “drop off” appointment online a couple days in advance. My service light had been on, I needed my oil and back brake light changed. I also requested a quote to have the latch of my trunk fixed, as it has not been able to stay latched for a while. My appointment was scheduled for 10 am with a pick-up time for 2pm. My car was dropped off about 20 minutes before the appointment time. I expected someone to reach out within my scheduled drop-off window in regards to quoting me for my trunk, but nobody ever did..and not just about the quote, but nothing at all. They closed at 6pm which is the same time I got off work so I needed my car picked up before then. It was about 10 after 5 and no one had called me with an update so I called. The person who answered said the only thing that had been completed after over 7 hours was an oil change and asked if I could leave the car over night without any offer of a rental(website states “In many cases, when we may need the vehicle more than 1 full business day, we’ll accommodate the customer with a free car rental for a 24 hour period while we resolve the requested services and repairs.”) but it was not offered, and this was far too short of notice for me to have my car left overnight...in addition to that, the person asked me if I’d be able to pick it up before 5:30....picked up the car, $75 for the oil change and nothing else..not a great first experience