Honolulu, HI
*After hearing some horror stories from friends and family, I decided to go here to see for myself. I ordered Michelin Pilot Sport 3's from Costco, and after 3 weeks of no updates, I looked around for similar tires. I landed on Lex Brodie's website, found a deal on Toyo Proxes Sports. I called and Tiana answered the phone, I had mentioned I was looking for a comparable tire to the ps3's, and wanted a quote on the Proxes or Bridgestone Potenzas that would include mounting and balancing of my new wheels, tpms transfer and possibly an alignment. She quoted me for Proxes that were available. I told her I would be free Next Tuesday, but she said, " If you're free now (Friday 11/13/2020), we can get you in and out!" So I packed up my wheels and made my way down. I arrived, and was grated by Tiana, "Oh hey! I spoke to you on the phone!" I checked in with her, made our way to my vehicle and waited maybe an hour and a half. The other woman who checked me out was a bit cold, not as great with customer service as Tiana was (it was close to closing time, so I guess she was over with the day). Pricing was better than what Costco gave me. I looked over the car and was impressed and happy with the new look! I drove off, looked at the receipt and saw that the tire listed were the Toyo Versado Noir. I stop, look at the tires and indeed the wrong tires were installed. I called, Tiana answered and apologized for the mix up, and asked to come back Saturday to get them swapped. After driving all the way home I enjoyed the ride and comfort these toyo tires provided. Called back, and told Tiana, it'd be a hassle on both parties so I'd keep them. I still need to install 4 TPMS senors so she agreed to take care of me when I go back for those. Overall I'm happy with the overall experience. I was helped within minutes of calling to check inventory. Customer service is top notch, I will be back for the sensors and a safety check. Thank you Tiana and Lex Brodie's Staff!