good excellent service again

My husband Ted takes all his business vehicles to get serviced at Lex Brodie's, but this time I had to take my personal car. I was a bit nervous, since I don't deal with the car or know much about it. Kyle was so helpful. I was stressed out since my tire blew out on Like Like Highway with my baby and two girls in the car. He spoke to my husband before hand and ensured that they would take great care of my car and provided a rental while they changed all my tires. When it was time to pick up my car, Be greeted me at front and was super kind and professional. He helped me during my transaction and everything was done well. These guys work extremely hard and provide great customer service as well. I'm very satisfied with their business and grateful for new tires that I can trust to ensure the safety of my loved ones. Thank you, Lex Brodie, you guys are amazing!

Chelsie and Mandee always provide top notch service and are always so nice and courteous. Chelsie most especially always goes out of her way to ensure we get great service and at the right price. A special thank you to technician Joey who called us personally to provide his best recommendation to get our Armada fixed and also to Lilo for his expertise and assistance. We truly appreciate the awesome service that Lex Brodie's provides and are deeply grateful that they take care of their customers so well! Much Mahalos from Darrell & April

Awesome service for me.Went in cause my tire kept losing air.They found the problem and fixed it for a good price.Didn't have to wait very long.

The service I received from the employees at Lex Brodies Pearlridge was fabulous. The staff was attentive to my needs and kept me informed constantly. Lex Brodies is the only place I will go to for auto-service. Thank you very much.

What a great experience! Had my car towed n this morning, due to a corroded battery cable that I could not repair myself. No appointment, but Brooke took me in anyway and gave me a clear timeline for an estimate amd completion pf the job. I was able to do several errands in Kalihi on foot because of her. She called twice to let me know what was going on. Drew was the technician. In addition to his careful work, he gave me a heads up on some issues with my battery that were contributing to the damage in the cable. Following his advice, I changed it out myself on the way home and saved a few bucks in the process. They could have done it, but did not pressure me. I was in an out in three hours, again without an apppointment.

Service has always excellent. They really care about my car. I live in Waikiki but drive all the way to Kalihi just to have an oil change. I am a loyal customer of Lex Brodie. Thank you for your kind service.

Where to begin? I've had to take my car back so many times, I don't know where to start! To summarize, four new tires and two new rims were installed after hitting an object on the road. They called when it was "ready", but just kidding! They missed a damaged part that was visible when taking off a wheel, so not sure why it was missed for weeks (they had the car for 8-9 weeks!) They aligned it and said it has a lifetime warranty (turns out that is a "read the fine print", my car not covered). All four tires had different PSI readings, and NONE were correct. The PSI info is on a label in the driver door jam. I get there may be a slight discrepancy, but not all four should be off, all by different amounts. Second experience: car involved in a hit and run. They put a tire on the driver rear and sent me on my way. The car was not driving correctly, took it back. Long story short, $10,000 worth of suspension damage. How do you miss that? While the dealer reinspected for the hit and run damage, they said one of the rear tires needed to be replaced. What, they are all brand new. Took it back to LexBrodies after speaking to mgt; they put a new tire on, said nothing wrong with the one they took off. New rear tire on right, then new on left from accident. Another new rim. More alignments. Later, I am skipping ahead, the "nothing wrong" was happening to the front passenger tire - it was wearing prematurely on the inside. Took it back to Lex Brodies which is when I found out the alignment warranty they promised was not for my car. They had not aligned it correctly and some such setting was causing this unusual wearing (camber?). They put on a new tire and tried to get me to pay half of it. No dice. In between, car hits a significant pothole taking out both driver tires and rims. This time, NO MORE LEX BRODIES. Ive been to three locations and the staff is very pleasant. I was a little miffed when they missed a repair and had to keep the car longer than they already had it. But then the incorrect air pressure in all of four brand new tires and then 2 bad tires and misalignments instead of realignments. It may be lack of training for new mechanics, but you'd think after all the trouble with my car, they'd assign an experienced tech and not someone new. Can't trust their "tire" expertise! Don't name your restuarant "Soup" if you make ****** soup!

Quick, courteous service. Even via text.