Honolulu, HI
Bringing a car to a repair shop for the first time is unnerving. Never know quite what to expect. My first experience at the 701 Queen Street location was a nice surprise. The intake process was immediate and very thorough. The Sales Person (COP) handled my questions professionally and made the handing over of keys a simple painless process. When I asked about the length of time to expect to wait, she said about two hours given the known work load. So I began my wait in their waiting area. To my pleasant surprise, the process took about 35 minutes rather than the two hours. In addition to the reduced wait time, Lex Brodies did not charge me for the work because it was covered under a warranty I was unaware of. Would I use this location again in the future?..... bet on it.