Honolulu, HI
I was a walk-in for a safety check, so expected a wait. It ended up being a 2hr wait and would have been slightly shorter had an employee called my name in the waiting area, where they knew I was waiting and where many other names had been called, rather than calling my home phone and leaving a message that the car was ready!!!! Luckily, I had gone to the desk and asked - otherwise would still have been waiting!!!! In the end, the check-out person was very efficient and helpful, and I was finally on my way.