Waipahu, HI
After learning from a competitor (during a routine oil change) that I had an unrepairable tire from a nail, I immediately called Lex Brodie. I purchased four new tires from your company less than 3 years ago and was hoping I would fall under some sort of warranty. When I called the Waipahu location, I was told to come on by and they would take a look. The two people I spoke to on the phone (Dolly & Junior on 2 separate calls) were very helpful and courteous. As soon as I received my car from the oil change, I headed right to Lex Brodie. Junior helped me at the desk, took my keys and told me to head to the waiting room. An hour later, I was given my keys back with a receipt saying $0.00 charge. Not only were they able to repair a tire I was told was unrepairable but because I had purchased my tires from LB and had my invoice, there was no charge. I am very thankful for being taken care of as a walk-in without being taken advantage of like your competitor tried to do during their oil change. I will continue to be a loyal customer of Lex Brodie! Mahaloz!!! Sheri