Honolulu, HI
I recently purchased a used vehicle that had a thumping in one of the rear tires. It didn't seem like a safety issue but I wanted to make sure it was not a progressive problem that would eventually lead to a high expense. While I could have scheduled my appointment with Lex Brodie's online (and will in the future) I chose to contact them by phone, where I was greeted with quick, courteous and efficient service. The day before my appointment, I received a much appreciated reminder text. When I arrived, I was cheerfully greeted by Maile. I went through a quick intake process and due to the scope of work anticipated, I was offered a free rental car so that I would not have an extended wait on site. I consulted with Maile on the expected timeline and she suggested I wait a short period while the Mechanic, Joey did his inspection. I was invited to wait in a room with coffee, magazines and TV, and given a Wi-Fi password so that I could do some work, while waiting. Within a reasonable time frame, Joey showed me that the noise was due to a wear pattern on one of the tires. Now this is where Lex Brodie’s staff really shine. Instead of trying to sell me a new set of tires, they suggested that I purchase a matching tire elsewhere (as they didn’t have the same brand I had on the car). They recommended that I return for scheduled maintenance of tire rotation, alignment and oil change and talked with me about how to achieve this for the best price, at regular intervals to optimize a maintenance schedule. I can’t say enough about Maile and Joey’s service standards and would highly recommend Lex Brodie’s as your Car Doctor. Fair, Efficient and Friendly...