Aiea, HI ("Pearlridge")
Have you ever been someplace where they treat you so well you wonder where they've been all your life? I wrote a five star review some six months ago and after the work done on my car today I'm updating my review to SIX stars! One of those pesky red lights started popping on while I was driving. Always one to ignore the obvious, even if it's a red light, I decided to wait until I got back from my trip to SF before having it looked at. Back, driving and for a week....no red light PFM! Well, Friday I'm coming back from town and up jumps the devil or the red light on my dash. Called Lex Brodie and they said to bring it in, may be nothing, and they'll check it out. Bummers, I've got a crack in my coolant tank. Not having one in stock or not available at the parts store it must be ordered from Jaguar. The vivacious Melody checked then told me they would order and call Monday afternoon to schedule the replacement. She gave me a written estimate and I asked her to order the part. To make sure I didn't have any issues she had the service associate top off the coolant tank. Okay it's Monday afternoon and I get a call from Melody advising the part is in and when would I like this done....tomorrow? 8:00 I'm in and my car's on the rack. I asked the service manager if they would clean and polish my headlamps, 10-4! Two hours later I'm done, out the door and a very happy customer. Thank you very much Lex Brodie and great job Melody!