Thank you for getting my car back into good working condition with four tires and a new battery! =o)

Very good service as always; efficient and cordial. Well done!

Excellent professional service provided today. Energetic and enthusiastic staff assisted me when I stopped by for a safety check. Was completed before I knew it. Thank you.

I want to thank the staff/workers at Lex Brodie's, Queen St. location. Their service and expertise are second to no be. Once again MAHALO and Aloha Maurice.

Always great service. Mahalo

Lex brodie's doesn't look to the best interest for there customers they only out to make quick money! With that said this is my last time I'll buy tires from them

I have a 12 year old Chevy Malibu and was told by Fast Lube that I needed new tires to get a safety inspection. I called Lex Brodie and told them that I needed new tires and they said they could also do the safety inspection. An hour after I dropped it off, they called me and said that I needed $1,670. worth of new struts because it was a "safety issue" and wouldn't give me a safety inspection without it. I told them that Fast Lube would have given me a safety inspection with just new tires. They said they do "different" tests. They were basically extorting me for another $1,670. on top of the $500 for new tires. I threatened to publicize their criminal business practices and then they decided to give me the safety inspection without the $1,670. struts. I'm a 70 year old white woman. I don't know if they believed that because of my age, race and gender they could get away with it, but they tried. I would never go there again, and I warn my friends not to trust them.

My 2004 van required extensive work. The staff at Lex Brodie's was very accommodating in ensuring the process is as painless as possible, from Gerard explaining probable causes of issues, to ensuring we had a loaner, keeping us updated on findings, and the President Scott checking in to make sure we were satisfied and providing us the best value for our money. We were very happy with the service provided by Lex Brodie's and will definitely return.

For Kaneohe location. I've been a lex brodie customer for a very long time. Most of the time, customer service is good, the prices are okay, and I've never had any major mechanical issues with the services I've been provided. Today, i was just irritated beyond measure. I had an 0800 appointment. I arrived at 0730 to drop off my car. There was 1 man being helped in front of me so i waited behind him for 10 minutes... NO PROBLEM. It was then my turn. The counter guy, Kyle, did not even acknowledge me and kept typing on his computer. A minute later, he answered the phone and proceeded to give amazing customer service to the person on the phone while i waited another 10 minutes for him to look up stock of a part, etc. I was beyond annoyed. Terrible customer service. You always help the person stand in front of you, instead of on the phone. I am already giving you my $$$ if i am there dropping off my vehicle. He could have put that person on hold, helped me and then helped the person on the phone. I then ask Kyle how long he thinks it will be and he proceeds to give me fluff answers. "Oh, you can never really tell and blah, blah, blah." He says, "it will definitely be AFTER LUNCH, but we will MOST LIKELY GET TO IT TODAY. " i tell him that i have an 0800am appointment... which then he tells me more bs about having cars from yesterday that they need to catch up on (not my problem). I ask him so you might not even get to my car TODAY? He says, "we should." Getting more annoyed... I just heard him tell the customer on the phone to bring his car in and that he (lex brodie) could definitely get it done today. What bs!!! You tell a customer on the phone without an appointment to come in and their service will be done today, but you tell me, someone WITH AN APPOINTMENT, that you MAY get to my car today. I just rolled my eyes and said Thanks and walked out. I need to find a new place to service my 3 cars. The bs is getting too thick. Shady, shady. We shall see how long my car takes and what condition it comes back to me in considering it is still there... Update: my car was ready in less than 2 hours. Great news! Kyle was apologetic when i arrived. He also tried to explain his actions. Company policy or not... didn't look good from where i was standing. So for now better, but still not happy about the attitude and answers given.