Aiea, HI ("Pearlridge")
Early Sunday morning around 6:30 am. on my way to work southbound H1, 1/2mile before Waimalu exit my rear passenger tire blows out... Am in far left lane going 60miles an hour, need to make it to far right lane & hope I can make pit to the aforementioned off ramp without killing myself, thankfully it wasn't a week day & I successfully park on the grassy knoll between the freeway & waimalu exit road. Call AAA they arrive promptly put the spare on & off I go for a full day of work albeit an hour late....4pm I walk into Lex Brodie's, Aiea. Closing time for them... tell them I need a tire, end up buying 2 tires..... I purchased this minivan3-4 months ago, so I know I'll need to tweak a few things. I received exemplary service, from Chelsea & Mandy they didn't hesitate to assist me even though it was exactly 4pm on a Sunday, holiday weekend , President's Day, one of the girls' ride had to wait for her until my vehicle was finished. They were pleasant, efficient and plenty of aloha. I am also appreciative to the two young technicians who replaced the tires, I didn't get their names tho' but I went to speak with them, they were also helpful & pleasant. The blowout damaged the back of the car & parts had to be cut as to not obstruct the new tire, they did their job with efficiency & initiative, replacing the spare in its awkward place. I felt compelled to write this review because they made my long stressful day better & my drive home to the North Shore safe. I would like to add that this is the 3rd time I've bought tires from Lex Brodie's in the last 2-3yrs. On 3 different vehicles, Always good service. I am a lifelong customer. Mahalo