Honolulu, HI
After an ugly, crowded wait at the Costco tire center, where a customer was making a scene and everyone was uncomfortable, and being told it would be 3 hours before I could be seen, I called Lex Brodie's super friendly, helpful staff members. They were able to take me in to get 4 new tires without any delay or appointment. The service counselor shared my tire options a bit quickly and was big on the up-sell. She persuaded me to spend quite a bit more than I anticipated, but with the great, quick service after the misadventure at the other place, I somehow felt ok about that. Very happy with the tires and how well they took care of me. Was it worth spending nearly $200 more than I would have at Costco though for nearly the same tires? Probably not. Then again, somehow I feel like the service at Lex Brodie's is more reliable.