Honolulu, HI
I appreciate the convenience of setting an appointment online. I was able to obtain an appointment immediately for wheel balancing, tire rotation and alignment service and by utilizing this service, reduced my wait time by half in comparison to showing up at the facility without an appointment and receiving service on a first come first served basis. Upon arrival, I was immediately met and checked in by your service personnel (Joe). Upon completion of the work, a customer service agent explained the work that was performed based upon the work that I requested and noted areas of future concern. She then called Joe to explain the potential problem and options available to me. I appreciated his patience in explaining the problem and in offering options to address the problem as well as fixing it. Joe then noted the potential problem and options available in my file for future reference. I would definitely recommend Lex Brodie's Throughout the years of doing business with Lex Brodie's, I have found its service personnel to be professional and efficient. This latest service appointment was no exception.