Aiea, HI ("Pearlridge")
I had an appt for 3:30 pm for a safety check. My car was not worked on until 4:30 which I did not mind the wait as I treated myself to the massage chair. However, at 5:45 I went looking to see if my car done, and brought to the front desk's attention that it was. My car passed the inspection. They apologized for me having to wait so long and comp'ed my service. I keep coming back to Lex Brodie's because they always do a competent job, do not try to upsell, and like I mentioned above, continually attend to customer satisfaction. Mahalo!