Honolulu, HI
I've been coming here for many years and they've always been pretty reliable, it's really the only place in town if you want consistently good service on your car. On my most recent visit however, what used to be five-star service has become somewhat less that that. I don't know if it's the new generation of employees or what, but there was an oily hand smudge on my door that I had to scrub to remove, they fished through my entire car to look for the lug nut removal tool and left my contents scattered throughout my car, and didn't return the lug nut tool to where I had it, they didn't read the instructions that I had written down for them, and when they texted me to say the car was ready I get there and it's still on the lift. The woman who checked me in was really distracted and wouldn't make eye contact with me, in general the employees don't seem that friendly any more. I want to hope this was an isolated incident and that my next visit will be better.