Kevin did an amazing job taking care of us, from checking in our car to getting the work done in a timely manner, and providing superb service overall! Thank you so much!

I been a customer of Lex Brodies for over twenty years. Recently the customer service and the common courtesy of being polite is missing by a number of front desk workers at the Aiea / Pearlridge location. When I arrived with just needing a tire check ...which you are famous for fixing. The front desk worker didn't acknowledge me and when he did, he gave me an erroneous wait time from a chart...even when I saw that they had open bays and not many customers at the time. He quoted 1 1/2 hour to 2 hour wait time when he knew that that wouldn't be the case based on the situation. BTW ... I did call this location 10 minutes earlier and was informed that they could fix the tire and it would not take very long. It took less than twenty for them to service my car. My biggest concern is that some of them seem to have bad attitudes just rude. As stated, I have been a customer for over twenty years... this is the first negative review that I have ever submitted. The Aiea location made me feel unwelcome and just did not represent your company very well to say the least. I am considering taking my business to other companies in the future. Thank you for your time and consideration. Mr. Grier

I am a long-time customer and once again needed their services when I picked up a screw in my front tire. I rolled in Tuesday afternoon after lunch and they got my tire repaired in a short time, at no charge. I have always gotten great service here.

Good customer service.

I had a 8:30am appointment; the technician first told me it will be done around noon (normal estimate) and he'll call me back before then to tell me about my A/C and oil change. I did not receive a call and called them around 1:30pm; they told me it will be another couple of hours and they will call me. Fast forward to 3:30pm; I had to call them again and they told me I'll have to pick up my car the next day. Then around 5:30pm (about 30 minutes before they close the shop for the day) they call me; the technician gives me an unclear explanation what happened to my car and told me to pick up it up now (I live 30 minutes away walking). I rushed over to Lex Brodie's; waited another 10 minutes to be seen (there was nobody in line ahead of me) and I was billed for my service. When I get back to my car, they did not check my oil, fix my maintenance light, or do anything to my car except give me quote by looking at the car. Horrible service and follow up. I do not usually give reviews like this and they are normally excellent with service and care. But for this appointment they were horrible in all aspects.

Outstanding service! My car was done in 2.5 hrs. 4 new tires & an oil change

Good personal service.

Customer service is a priority at Lex Brodies

I can't remember the name of my service provider, since I was helped by 3 different people. All were super friendly and helpful. My vehicle service time was supposed to be 4 hours but they were done in 1 1/2 hours!! All along the way I was being notified of what was being done and the condition of my parts via email. I never experienced that before. All in all in was a great experience. I highly recommend lex brodies pearlridge for tires as well as all your service needs.

Excellent