Helpful. Great prices. Staff knowledgeable. Service quick. What can i say but "Thank you.......very much!"

Didn't catch the name of the service advisor ("BAS" on the invoice), but he was very helpful and allowed the battery to be checked for free since it was still under warranty. Also asked if could get wheel alignment done the same time since that was also under warranty. He said no problem and got both done much faster than I expected. Since both services were under warranty there was no charge and he said if the battery continued to have issues just bring it back and he'll replace it. Excellent service.

Worst experience ever from an automobile service company. Up until this last time, felt the service was good every time I brought my car. However, the way the manager and upper management treated me was horrible. I brought my car for the Green Fleet Super Check-Up. They said all was in good working condition. But 2 days later, after only driving for about 15 miles, my car stalled. Called AAA and was told my battery was shot. Got my car jumped and went back to Lex Brodies and complained the reason why I had the check up was to avoid situations like that. The manager said according to their record 2 days ago my battery was in good condition and added "who knows what you did the past 2 days". I then told him their battery checker wasn't working because AAA checked my battery and said it was shot and I have the reading from it. He didn't even care to look at AAA's battery voltage reading and said "no, AAA is wrong". I was shocked!! I asked for upper management and basically was treated the same way. No sympathy. Even a "sorry about your situation but we can't help you" would've been better. I paid $199.99 for the service. It makes my blood boil whenever I think about it. Doesn't even deserve one star.

Did not have an appointment, however the requested service was done in the order of people there as we arrived. The service person was very courteous and explained the short wait because of people ahead of me. The check out girl was very polite when I asked where the bathroom was as my car was being brought to the front.

Used online appointment feature. Set appointment for few days ahead. Arrived at appointment time only to be told that there was at least a 2 to 3 hour wait. At least. Asked why my set appointment had a delay. Was told I could either wait or set a new appointment. Why would I set a new appointment if my original set time could not be met? I waited and it took nearly 3 hours.

I dunno why I came here again.....maybe it was the hope that the last experience would be a one-off.....nope it wasn't. 5.5 hr wait (yes I realize I was a walk-in but c'mon!).....867 bucks on 4 new tires and a balance...and nobody came in the waiting room and informed anybody that there was trouble with the balancing machine and they had to call the techs in to fix it. (At least that's what I was told) These things happen....and I do understand....but tell your customers what's going on in the waiting room....I would have left the car, gone to Ala Moana and killed time there or somewhere else. Your waiting room isn't that great and how much Local sports TV can one actually watch without wanting to stick one's head in a vice grip? Costco.....your in.....Lex Brodie...your out.

The staff at Lex Brodie's are extremely friendly and professional. I have been using Lex Brodie's as my preferred automotive caretaker because I know the team is honest and sincere. They always do what is best for the customer. I thank you very much!

Vachelle and the crew at the Kalihi location did a great job repairing my tire! Thank you for saving the day!

Soooo.... I lost safety paperwork... very embarrassing to have to go back to ask for help because it was such a stupid mistake. But Jack was so kind and helpful. He helped out right away. Jack even helped me look in my car! And when we still couldn't find it, he got the safety check done super fast. Repeat business earned! Thanks!

Great experience from beginning to end. Work completed within time specified.