Last night I made an appointment via the Lex Brodie website for a safety inspection this morning. The process of booking an appointment online was super smooth and simple and I received a reminder e-mail, along with a coupon (which was not applicable to what I was having done), soon after. I arrived at Lex Brodie a few minutes early to check in and was told that it'd be about an hour. That seemed fine at the time because I wanted to check out the furniture store next door, anyway. I left and returned around 11:00, then waited in their waiting area (which is pretty spacious and has a TV) for the rest of the expected time. After an hour came and went, I walked over to check on the status and the employee told me they were just finishing up, took my payment, and I waited another few minutes for the guy to come back in and send me on my way. All in all, it took about 90 minutes. After I left, I was thinking about it... If I made an appointment for 10:30, shouldn't they start the requested service very soon after I arrive? I've had several safety inspections done in the past (typically with Jiffy Lube) and it's really fast. I'd say definitely less than 15 minutes. So...why 90 minutes for me? I could understand if I was a walk-in but I wasn't. To sum it up: 1 star for the ease of making an appointment online.1 star for the polite and friendly employees. 1 star because my safety inspection is done and I have my sticker. 2 stars off for the length of time it took and that it doesn't seem that they took my scheduled appointment into account.

Friendly and personalized service.

Staffs are friendly, efficient and excellent customer service.

Lex Brodies was stellar as always. They offer real, competitive prices for quality parts. The receptionists are always warm and friendly. The waiting room is clean and has amenities making the time pass easy. The mechanics are professional and take all the necessary precautions to keep your car clean while they service it. I will recommend Lex Brodies to anyone!

Staff was friendly and called in 2 hours as promised for an oil change.

Pearlridge Store-Very professional, and friendly. The workers and office personnel and Mgr. make a great team! They make me feel happy when leaving the store! Gary

Happy enough, just not "five star" wow'ed as the other reviews made me expect. One of my big disappointments was the lack of communication from the start...like pulling teeth. I made an appointment online for a four tire install job. Their website has a tire shopping tool that, at first glance, seems that it would provide information on the tires available for your car (i.e. brand, model, price along with a quick write up on the tire's basic features) but the tool seems to be broken (I checked one more time and still is). I wanted to do some quick google/consumer reports research and be fully informed when I arrive and choose the right tire so I called...twice The first time I called I was told they already have tires set aside for me "Toyo Versado Eco.... you'll like these one." Uhh.... ok... but I'd like to be involved in the decision making process of my several hundred dollar purchase. So I called back a few hours later and spoke with a different employee. I gave him my size and asked which tires he had in stock. "Pretty much every Michelin and every Bridgestone." Gee, thanks for the vague answer but how about telling me the models names so I don't have to hunt and peck at the Michelin website. I decided to send an email via their "contact us" tool on the web. First email: no response after 48 hours. 2nd email: I got a phone call in response a few hours later with the information I wanted... too bad it had to take 4 days to get any info. Yes, I realize I'm probably sounding overly picky about this but I intentionally chose a local place both to support the local community but also to receive better service than the warehouse stores / national chains. I suspected I'd pay more but wouldn't have minded if I actually received better service and more responsive answers The actual tire install went quickly and without problems so there's that. Would I go back? Probably, but I certainly won't rule out any national chains or warehouses since the extra cost here doesn't seem to buy much.

Great service car was ready when promised. Everyone friendly

Overall great service

Very professional service, I've been coming here for years. Thank you very much.