Wonderful & Outstanding Service Yes it is a 5 Star center.

Got their online quote for intake manifold replacement and after going in person to confirm it and get an appointment, it was not accurate. Also, desk person was cordial but forgot I was still there in the waiting area waiting to be quoted. I had to ask for an update. It took over an hour to get an actual quote in person. Quote total came as high as dealership. Total of 1.5 hours wasted. Edit: The original review showed 2 stars. I have added 2 more stars because Scott Williams with Lex Brodie's reached out and made a commitment to improve their online quoting process and to make sure staff is familiar with the online quoting system moving forward. I am confident future customers will see an improvement in this area.

Quick fast and professional done work and customer service!

Excellent Service, Friendly staff I will always take my car here.

I've come tho this location multiple times and was happy with the service/product I received each time. This location has excellent customer service, especially Chelsea at the reception desk. She was super friendly, knowledgeable, and informative in regards to my vehicle's needs. I'll definitely keep making this location my go-to! Thanks Lex Brodie's Pearlridge

Way better than the Honolulu shop. First impression is that customer service is top-notch. They have a great rapport with customers, fellow co-workers and vendors. Lots of times, there is friction between the customer service and techs. The waiting room is huge with booths to plug in and other nice amenities, but I wish they had more comfortable chairs as you wait hours and a nicer atmosphere instead of all of their soiled and torn posters and hand-made signs on their well-worn walls, floors and furniture. The big negative is the wait time. I did a walk-in @8:30 a.m. and was told the wait was 2 hours. After 4 hours, I had to leave for another appointment and scheduled the next day as I could tell it would take a lot more time as I saw some techs going on lunch break and other cars starting to go on lifts. I had 7 a.m. appointment next day and took 1-1/2 hours for 2 tires, safety check and battery check. The techs did a great job including cleaning ALL of the tires so they matched. They have a customer service "promise" listed in the room listing that they will finish the job with what they quote, but this means nothing, as the sales reps don't want to lose a sale. I wish they kept customers informed if they cannot keep up with time quoted and offer to reschedule instead of wasting 4 hours I will never get back.

We had such a great experience with Lex Brodie's in Aiea. Moving to the island with the military can be extremely busy and stressful. I brought my car to Lex Brodie's after being turned away by 4 other auto shops in the area and they took great care of me, got me squared away with the safety inspection/registration and were so kind and helpful the entire time. Loved it here! Will be back the entire time I'm stationed here.

Awesome service/reliable.....found out, my other family members come here too

Appreciate that U accept the AAA coupons in their magazines which is why I channel my business to U. The Caveman card was a HUGE help , 2!

I started taking my vehicles to Lex Brodie’s about a year ago. Purchasing high quality tires that matched the ones that were already on the vehicles. I have also taken several vehicles there for safety checks. PLEASE make appointments online for discounts. Appointments online are easy to make and reschedule if needed. Great service and very professional too. “Thank you very much “.