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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Aiea, HI ("Pearlridge")

I had some serious work done on my 90s vintage Ford Ranger (complete brake job, wheel bearings, radiator & hoses, and differential). Outstanding value at a great price! I opted for the lifetime warranty because my last truck had it and Lex redid the brakes 3 times (no charge) before my Sport Trac had a catastrophic engineering causualty at 280,000+ miles.. i’m a believer in Lex Brodie - they've been taking care of all my cars (jeep, ford truck, camry, Etc) over two decades. Freddie and Chelsea are amazing, will answer all your questions and get your auto fixed!! When i picked up my Ranger, it was tight, no noise, and I was surprised at its handling bb and braking!!Awesome work!! Thank you Lex Brodie...

5
Aiea, HI ("Pearlridge")

Well, here I am again needing the services of Lex Brodie's! As usual, they met and exceeded my expectations. Today, I had a mishap on the freeway that required me to get a brand new tire. While waiting for my vehicle to be serviced, I noticed how well they kept the lobby area sanitized. But, what really got me impressed was the integrity of the workers. You see, after waiting for my vehicle, I noticed I left cash on a money clip in the vehicle on the dash. It wasn't much, less than $50. The money was still in the vehicle!!! Not only that, the tire was less than I was quoted!!! Just add this to the list of why for generations, Lex Brodie's has been a part of my family!

5
Aiea, HI ("Pearlridge")

I was so impressed with the service at Lex Brodie's! I usually avoid other tire companies besides Sam's club only because I thought the prices would be way more expensive, but the bill was actually cheaper and the service was amazing! Let's start with the fact that it was 3pm and I was a walk-in customer. Since Lex Brodie's closed at 6pm, I was sure I needed to leave my car over night. Samson was the worker who helped me, and I just love how he went over and beyond to help me feel comfortable and walked me through everything before he did the job. He first ran a quote for two new tires and rotation, then he told me he should have it done in 2 hours. The lot looked packed, I didn't know how he could've done it, but he was so awesome! All the front desk workers were super helpful and so welcoming as well, I was thoroughly impressed with this place! I plan on coming back and being a regular customer here! Mahalo Lex Brodie's! Keep up the great work!

5
Aiea, HI ("Pearlridge")

The lady that helped me was so nice. I was having a rough day. The topper was picking up a nail with my tire. Lol, i was in the area so i went there to get it taken care of. Great service, very positive staff. Love you guys. I only buy my tires from them.

5
Aiea, HI ("Pearlridge")

Went in today to see if I could balance my wheels. They were able to squeeze me in as the last appt for the day. As soon as I entered I was greeted by Jack. It's hard to miss Jack, he's one big Samoan braddah. Jack was very professional and cool. He checked me in and got me taken cared of quickly! It only took 30 minutes to balance all 4 wheels! We've all been to places where none of the employees would greet us when we entered, nor would they even ask us for help. That is not the case here. Jack made contact with me right away and treated me like I was important. Out of the numerous times that I've been there, not once did I have a bad experience. Lex Brodie's has always provided me with Excellent Service every time! I gotta give props to whoever is hiring these people as they seem to know how to pick the right ones. Thanks again, Jack! You took care of me and I really appreciate it braddah!

1
Aiea, HI ("Pearlridge")

Absolutely appalled by the service we got. We had an appointment to do oil change and have them look at the AC, we drop the car off around 9:45 AM for the 10 AM appointment. According to their online advertising the oil change was supposed to come with a AAA 38-point inspection, by 1 PM our car had barely just got the oil change done. No one called us to give us any updates we specifically asked for them to look for an oil leak and all they could say is yup it has an oil leak but could not say anything further about it. When we got there we told them it actually just had an oil change but figured since we need the oil looked at that it would be easier to do an oil change anyways- No one mentioned them being able to look at it without doing an oil change either way. When dropping it off the appointment if they knew it was going to take all day they could have simply told us that from the beginning. According to online there's offers for a rental cars or an Uber/Lyft to the mall or X miles, none of which they offered us as they stood and looked at my eight month pregnant self. When 1 PM rolled around we asked for an update and they said it was currently in the garage being looked at. We pointed to the car sitting in the lot where it's been sitting for the last hour not moving saying no it's not, and she was very confused bc When she "looked last" it was up on the rack. But yet we had watched it and it had never gone up on a rack to be inspected or anything. When we asked if anyone had even looked at it yet she said no it had only gotten an oil change because oil changes take three hours. Are you serious? We usually take our car to fast lube Because you can sit in the car and have the oil changed and a complete inspection done in less than 30 minutes for a better price. It's ridiculous for someone to look at us in the face and tell us that's not possible it takes a minimum of an hour to two hours for an oil change and for us to have taken three hours with no updates and to not even the complementary inspection that was offered is absolutely unacceptable. We will never be bringing any of our vehicles back here again just for the simple lack of consideration this company had. Editing to reply Of course your employees will "recall "telling us that's a longer service. They did not mention any time whatsoever until after three hours of a car just sitting there with no update.. We do not wish for any gift cards, I'm sorry your employees are painting a different story but today was ridiculous

4
Aiea, HI ("Pearlridge")

Changing my review to 4 stars because of the level of care they have for their customers. Scott contacted me to make things right. Great customer service has to mean something nowadays where everything is digital and impersonal. Going to give them another try.

5
Aiea, HI ("Pearlridge")

Fast and excellent service...AAA discount too...

3
Aiea, HI ("Pearlridge")

5
Aiea, HI ("Pearlridge")

4.6 STAR AVERAGEVIEW REVIEWS
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Yelp review: Fast same day installation. Tires were in stock unlike the big box stores where tires had to be shipped in. I either had to wait for the shipment to arrive or wait a week for an installation date (two different stores). Tires were balanced and installed faster than the two hour wait anticipated. So you pay a little more for the tires, you don't have to wait for the shipment to arrive (longer than the promised wait time) or waiting for an open installation date.
3/14/2024
Michael N.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Yelp Review: My tire went flat and I wondered how Lex Brodies would handle it. Let me say the schedule an online appointment was easy and timely. I arrived on time and was out of there in 30 minutes. That is customer service! Thanks!
3/13/2024
Mike D.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
Google Review: Recently walked-in to Lex Brodies for a slow leak on one of my tires. The staff was friendly enough but extremely efficient. The price quote was accurate and reasonable. Big thing to know is that they service Teslas for a much more reasonable cost, something like 2-3 times cheaper than getting checked at the service center. Recommend for convenience, reasonable pricing and speed of service.
3/18/2024
Martin H.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
11/14/2023
Richard A.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.