Waipahu, HI
I took my truck in on Saturday for additional service concerning my brakes pulsating slightly when I brake but just the same, it was a concern. I had received excellent service and glad I did that because my truck was going to be painted 3 days later and I wanted it repaired before I turned it in. As I was driving to town to drop off my truck on tuesday, my niece who was following me had called me on my cell to inform me that my brake lights were not going off so I called Lex Brodies in Waipahu to let them know about what was going on and that I was on my way to drop off my truck for painting but won't be getting it back for a minimum of two weeks and wanted them to know that I would bring it in after I get the truck back. I was on a waiting list for 3 months to get my truck painted but an opening became available and I did not want to miss my opportunity. Your representative who answered the phone and I should have asked for her name, had advised me to turn around and bring the truck back. She had mentioned that if I did drop it off, the battery may get drained so I did bring the truck back to the shop. I was told that it may be an easy fix and that a brake stopper will need to be replaced. I had explained to the team there of my dilemma of needing to get my truck to the paint shop before the day ends. Later I got a call from Lex Brodies. Apparently the last person who possibly tried to repair the issue, had glued a penny in the hole area, I think behind the brake pad. Now I am not a mechanic, but that seems like the job was done by a, what we call here in Hawaii, "a broke mechanic" lol. Anyway, a part was needed to be ordered and it would not arrive until later in the afternoon so I had contact the painter for my truck and had let him know what had occurred. He told me that he would wait at the shop till 7pm for me and that was perfect. So my case at Lex Brodies was handled by Kianna and she was amazing and understanding like all the workers there at Lex Brodies. Long story short, or should I say, lets end this long story lol. All turned out perfectly. My truck was dropped off in time and I just wanted to say, Thank You Thank You Thank You.......I'm so thankful that my niece had referred me to your company. I have both my car and truck being serviced here and am already letting everyone that surrounds me know of the awesome experience and service that has been provided by Lex Brodies. A Very Happy Customer :0)