Waipahu, HI
My second visit to Lex Brodie's. I have a 2014 BMW 328i which came out of warranty this past year. So, went to Lex's to get my safety inspection done recently and found them to be professional and efficient. So after finding out that I had a nail in my relatively new tire that BMW dealership installed last year and would charge $334 to replace. BMW doesn't repair, only replaces... I remembered the good service I got at Lex. So went there to have the nail removed and fixed. Over the phone was told it would cost a minimum of $20 or so, depending. Made an appointment for same day (today) and brought the car up. Upon arrival, they told me it would take an hour or less to repair and I settled down in the waiting room to listen to my audio book. Just shy of an hour later, they called me up, told me car was ready, they found the nail, repaired the tire and that there was "no charge." I don't understand why no charge, I didn't buy the tire there and they owed me nothing. No explanation given and when I insisted on paying, they simply said there is no charge and wished me a wonderful day. No idea why. It isn't my good lucks or anything else I can think of. They didn't ask for me to review them on Yelp or anywhere else. Simply wished me a good day. I'm from the Northwest where I fell in love with another tire company called Les Schwab. They had my loyal business the entire time I lived there. Why? Great service and quality work. Lex Brodie's in Waipahu has me won over now. Thank you!!!