Honolulu, HI
Waited over hour for safety check to be done with a first am appointment
Aloha Ms. Nanbara, may we ask for some more information from your visit? Did you call in for an appointment or did you make it online? (Please note, our online appointment tool highlights our customers should budget up to 1 1/2 hours for a safety inspection. Proper inspections take about 20 to 30+ minutes. When done properly, the value of the inspection, for the low price, is tremendous. It’s actually a disservice to the customer to not perform a proper inspection. The current process also needs to be documented on an iPad that sends the documentation to the State. For our shops, safety inspections are services we work in with our key mechanical and / or management staff, thus, they jump on safety inspections as soon as they are able to break free from their other duties. When shops perform safety inspections properly, the fee to perform the inspection only barely covers the shops labor and form cost to perform, and safety inspections actually require the lead staff members, thus a full time exclusive safety inspector isn’t sustainable. Thus, we do our best to inform customers to budget for up to the 1 1/2 hours for safety inspections. ). Please email us @ [email protected] your invoice and please let us know how your appointment was made. If you called in, please share your phone number and we’ll see if we can find the recorded call to review for training purposes. We’ll review if we missed the opportunity to highlight the expected time to complete the service. Please accept our apologies for the frustrating visit and “TY... VM!” For sharing your additional information. Sincerely, Scott D Williams 30+ Lex Brodie’s Team Member
- Honolulu, HI