Waipahu, HI
I came in early today around 11 am because I needed to replace my tires to maintain the longevity of my vehicle. I gave them a call and a lady at the desk greeted me in. Jordan, another worker who also works up in the front office went above and beyond to assist me with my needs. I came in around 11:30am clueless on what to expect and not having any experience in cars and Jordan made the effort to come out to check out my vehicle with me and he knew what to look for. He walked be back into the front office where he gave me options on the tires and explaining the difference and value of what I get out of each specific tire. I trusted his knowledge and chose the option that suited me best. While he was assisting me I mentioned i had to attend a meeting within an hour, so Jordan was able to print out an invoice and was able to schedule me around 2:45 later in the afternoon to give me some time to attend my meeting. Apparently my meeting was finished at 2 pm and I gave Lex Brodie's to see if I could come in early than my appointment time. When I called, Jordan was the one who picked up the phone. I asked him if the shop was busy and to see if I'm able to come in earlier than my expected appointment time. He responded "no problem, come on by." When I arrived, Jordan saw me pull up in the parking lot and came outside to meet me. He got my vehicle keys and my lug nut key and took me in as soon as possible. The waiting time to complete my vehicle took about an hour and a half. I simply paid and I was out in an instant. I really appreciate the top quality customer service from Jordan and the shop mechanics on how they handled everything with my vehicle. I highly recommend Lex Brodie's Waipahu for any tire repair needs. I will be making a visit soon In the near future. Lex Brodie's need to buy Jordan lunch because I give him 5 stars for everything he did for me! Mahalo!! Waiting room perks -ac in the building -they have a television -2 massage chairs -a window view to see the staffs doing their job