Honolulu, HI
My 1st time back to Lex Brodie's in 12 years ... my absence was not due to a past unsatisfactory service experience, on the contrary, it was simply because I owned new cars with factory warranty service. I was satisfied with Lex Brodies's 12 years ago and I must say, I was EXTREMELY SATISFIED with my recent service experience with COOPER. I was driving my 1995 Toyota Camry as it stalled late Saturday night. Upon the towing of my vehicle by AAA, the driver suggested taking my car to Lex Brodie's, as it was AAA Certified, close by and accepted overnight drop-offs. I am so glad my AAA tow truck driver made this suggestion, as the entire process of dropping off my car to having it serviced was pain-free. When I called the service department, the next business day, I was connected to COOPER, who was working on my car. He was very nice and patient with me, as I am far from being a "car guy". He explained in detail, the nature of my car problem, the preliminary work he has performed and further work he wanted to do, before any determination could be made. I really appreciated that ... honest and efficient in keeping me updated. He called me the next day and informed me that my car was running, but there was a knocking noise the motor that he would not be able to fix. He informed me that taking the car to a Auto Motor Shop would be best, but replacing the motor might be the only solution. He also explained and confirmed my thinking, that putting that kind of money into my old '95 Camry would not be the best thing. I then made a decision to buy a new/used car, but Cooper did great work in allowing me to drive my car home and knowing exactly what I needed to do with my transportation situation. THANK YOU, COOPER!!! I really appreciate your help ... If I do need tires, brakes or service work in the future, be sure that I'll be calling on you! ...