Honolulu, HI
I would not recommend this car shop to anyone! I went in for an oil change and one new tire and I also wanted a quote for my drivers side window that does not work. THIS TOOK 2 DAYS WITH ZEROOO COMMUNICATION! I had to actually go back down to the shop just to get an update about my car because no one answers the phone. On Thursday I took my car in at 8:00am did not hear from them all day showed up around 3:00pm and my car had not even been looked at! What is the point of making an appointment if your car is going to sit in the parking lot all day long. I asked what time I could come back to pick it up and they say the next day! They were keeping my car over night for an oil change and new tire??? Never in my life have I had this happen and if I didn't show up was there plan to just keep my car without even telling me? I tried to call before I showed up but no one answers the phone so good luck trying to get ahold of someone. I should have just taken my car home right then but instead I took another chance. Called them Friday morning 10 times until someone answered and then they could still not give me an update on when it would be done. At this point I was 50$ in ubers and still no car or update so I just said I wanted to pick it up right now. Suddenly when I said that, they had changed the tire but still no oil change and no window quote. When I got there the tire price had changed from what I was told yesterday it was supposed to be 170 before labor but today it was 198? and the uber credit that I was told was 20$ each way was actually only a one time 25$ off. They handed me back my car with the window stuck down... When I asked if someone could push it back up the way I had it before I dropped it off to them, eyes were rolled as if I was inconveniencing them! WORST EXPERIENCE, TERRIBLE COMMUNICATION, WILL NOT BE BACK, DO NOT RECOMMEND.