Honolulu, HI
Customer Service is provided at almost all retail outlets in the Pearl Ridge Shopping complex area, as it is at all Truck and Automobile Tire Sales Centers through the Island of Oahu i.e. Goodyear, Firestone, Coscos, Lex Brodie's, etc. Most reasons that a Customer goes to one of these retail shops, is to SHOP, so that when the time comes, the customer will know exactly where to go and in most cases, the Customer Service Rep will come out to meet you unless he or she is very busy inside the store. I was met by, JYH (whom I failed to get his name) a Customer Service Rep at the Aiea Lex Brodie's Retail Shop. I got a very pleasant Good Morning and JYH let me explain to him what my concerns were. He asked me a few questions, made a few suggestions, made recommendations to satisfy my concerns and all meeting my needs. What impressed me most was that he put my needs before the Store's Sales. He made sure that all my questions were answered and he DIDN'T PUSH. HE MADE WHAT HE THOUGHT WERE THE BEST RECOMMENDATIONS and also made sure that any and all discounts were applied, if I met the requirements of the Store. Customer Service Reps like JYH you just don't find all the time. Lex Brodies Aiea Store is very lucky to have him representing the Lex Brodie's name. This time, it is I that says to JYH , THANK YOU VERY MUCH.