PLEASE READ: Their negligence could have costed me my life... I went in this morning to get all four of my tires replaced and after they were done, I inspected the tires before I drove off the lot. Luckily I did because I found a huge gash on the shoulder of one of the "new" tires...a gash so deep that it could have easily caused a blowout on the highway. If you value your life and money, inspect your car before driving away from this shop. Who knows how many people have ended up driving away with extremely damaged "new" tires because they trusted the 5 star reviews. Stay safe out there.
2nd follow up response: Aloha Adam, we were able to review our cameras to how the tire damage occurred. We have reviewed your incident with our Kaneohe team as well as the other stores so we can ensure this type of incident does not occur again. Please share your best mailing address and we will be refunding $200 and well as send a Lex Brodie's Caveman Gift Card (= a LB gift card). Please email your address to [email protected] Thank you very much, for taking the time to share your feedback! 1rst Follow up response: Aloha Adam, we were able to ask the store if they recalled your incident, which they did. They shared that the tire was most likely damaged while it was pulled on or off the pad lift rack. We will review how this happened and will review to document how to prevent this type of damage from re-occurring. We have also asked the team to send us a picture of the damaged tire. Please email us at [email protected] and we'll send a refund for that tire to add to sincerest apologies that this occurred and with our appreciation that you brought the issue to our attention. Original Response; Aloha Adam, Thank you very much for your feedback. May we ask for your invoice number so we can look into your visit ASAP! I've worked here over 36 years, this is a first! We would like to look into ASAP! Please email us at [email protected] Thank you very much for your time so we can review for you. Sincerely, Scott D Williams 36+ years Lex Brodie's Team Member
- Kaneohe, HI