Honolulu, HI
I've always had great service from this location, but this time it was a but inconvenient for me. I had placed an online appointment and also spoke to someone to confirm my tire purchase & appointment. They assured me that they would place an order for 2 sets (just to be sure of the sizing - 15 vs 16) prior to my appointment to avoid any mishaps. Well when I got there, it was quite busy and the person at the desk said that because they're so busy, it might take up to 4 hours. I mean I made an appointment so that I wouldn't have to wait so long AND I made it at the beginning of the week. I later got a call that they forgot to place the order for the tires and it may take all day now. I had to make arrangements since u didn't want to be stuck all day wandering around until to was finished. The good and bad news is that I got a call 2 hours later the my car was done, but I had to make additional arrangements to go pick it up, since I figured it would be completed much later. All in all, they've come through for me in the past and despite the inconvenience of making pick up/drop off arrangements, I was quite happy that it was completed earlier than expected.