Honolulu, HI
Had an unfortunate occurrence. Overheating issue and Lex Brodie's on Queen was close so went there. Jack, (5 Star Jack) helped me. Was able to leave car and get diagnostic next day. Turned out engine had more serious issues and needed more than they do. After informing me I had to research a reliable mechanic to take on the job. That took sometime and Jack was patient and supportive that I get a reputable shop to work with. He coordinated with the new shop info on the car and made pick up arrangements and numerous other details including keeping me fully informed. While what happened to the car is a bummer, 5 Star Jack, made the experience as pleasant as humanly possible. And maybe that's it, the experience was as good as humanly possible because of Jack and Lex Brodie's business acumen to make the customer #1. Great job!!