Aiea, HI ("Pearlridge")
I've been a long time costumer of LB's at the Pearlridge location. I've always found their customer attention and overall work to be top notch. I like the feeling of leaving knowing you've gotten the best service and treatment. Here they definitely do not disappoint on the latter. Admittedly they fell short on service during a recent visit for reasons I will not elaborate. I privately addressed my concerns with the company on their oversight, to which I immediately received (within a day!) an apologetic email AND voicemail from one of the managers. He insisted my vehicle be brought back to address and remedy the work they initially did, which I did. I was met with the same friendly and apologetic tone from the manager himself, and he took my vehicle right away. There was absolutely no humbug or defensive tone whatsoever. It could've been from excellent training, but I'd like to chalk it up to just awesome Aloha on his/their part, something that has never been short of here. Needless to say, my truck feels and drives wonderfully. Faith in their product and service has been restored, and I will continue to return here and happily spend my hard earned money. Mahalo, Mr. Gabriel and team!