Aiea, HI ("Pearlridge")
I had an appointment at 9:30am for an oil change and safety check. I was told it was going to take 2 hours at most. I waited for my call but after 3.5 hours, I decided to go back to Lex Brodie's to check. When I got there, I saw my car in the sun with windows down and with no one working on my car. I spoke with the person inside the shop and they said there was some confusion over the service. I didn't know what that meant but I had to wait another 30 minutes to get the safety check done. They didn't apologize and went on with business as usual. Definitely not the best service or attitude.